Measure, Order & Replace Your RV Slide Topper

Hi again, Michael. Shortly after we replied to your comment, Tyler from Tough Top Awnings returned our call. He said he received your email and voicemail, and the email has been replied to. He said the reason he didn't call you back is because you didn't leave your number, but rather just an angry message that since he didn't pick up right away, you were calling a competitor instead. Tough Top Awnings is a small, family-owned company, doing their best to keep up with demand during challenging times. And their demand is so great because they make the best product of its kind. But he can't pick up every call as it comes in, because he spends most of the day helping customers on the phone. Just as he wouldn't hang up on you to take another call, you can't expect him to hang up on someone else to take yours. We've known Tyler a very long time, and there's nobody more dedicated to customer service. He returns every call as soon as he can. But you do need to give him a chance. If you do, he'll take amazing care of you, and you'll end up with the best awning replacement available.

Hi Michael. We just texted Tyler, and he asked if he could call us in a bit due to being overwhelmed with phone calls. He's been super busy lately, but is also great about returning calls. Have you left him a voicemail? We're sure you have the correct number, but just to confirm, it's ‭(360) 980-0537‬. We've never heard of an awning rail that wasn't long enough to accommodate fabric that's the full width of the roller, but in this case, we'd recommend that the fabric can't be wider than the track, or it will hang out on one or both ends. That would prevent it from laying flat along the edges, and might lead to eventual tearing. We're sorry you've had trouble getting in touch with Tyler, but if you leave a voicemail, he makes it his mission in life to talk to everyone who calls. He's well-known for being responsive, and is surely only being delayed in responding due to overwhelming interest. We've seen several competitor's fabric, and he's so busy because their fabric is by far the best out there. Don't give up, and be sure save with the RVGEEKSROCK discount code ordering either online or over the phone. You'll be super happy with the results. Just to confirm, you should absolutely ask Tyler your question about correct length, but we're pretty sure he'll agree that the fabric should't hang out past the rail.

That's great to hear, David! But no surprise, of course since Tyler and his crew are awesome. We can't wait to see the progress they've made on the new shop, and we'll look forward to some Quartzsite time this winter.?

Hi Nick! That's a great question, which we don't recall hearing before. We're not sure they sell the metal wrap alone, which could be an obstacle in itself. As far as installing a wrap is you can get one, we bet it's possible, but we're going to defer to the most expert person we know on this topic - Tyler from Tough Top Awnings. We'd suggest that you contact him directly by e-mail at tyler@toughtopawnings.com or on by phone at (360) 980-0537‬. He's on Pacific Time, so you might even catch him this afternoon, before the weekend. Be sure to tell him we sent you, and of course if you're buying replacement fabric, be sure to use the RVGEEKSROCK discount code (even over the phone!) to get 5% off. Hope he can help.

You can absolutely slide the topper the four feet along the track on the side of the RV. If the downspout is blocking the end of the track, you may need to remove it before the fabric can slide all the way out. It's exactly the same as one with a metal wrap, actually, except that the fabric continues all the way to the RV.

That's great Cindy! By coincidence, we're here at Tough Top Awnings this week shooting some new videos about replacing window, door and patio awnings. Make sure you get your discount on new slide topper fabric by using the "RVGEEKSROCK" discount code when you order!